Out of Hours Tooling - Request for Information (RFI)

The BBC would welcome responses to this request for information (RFI) in order to inform our thinking prior to any potential procurement exercise.

The scope of this RFI is to investigate solutions to assist engineers who are on an out of hours support rota. The high level requirement scope covers:

- Scheduling management: o Rota management and organisation of out of hours engineers into teams/groups to support products/services etc

- Call out management: o Phone numbers that route to whoever is on call (one per team / per product etc) o Escalation management (e.g. route calls to an engineering manager/head of software/other appropriate escalation point etc in case of no answer) o Notifications on call out such as Slack, email, MS Teams etc

The purpose of this notice is to invite interested parties to complete a questionnaire which will allow the BBC to:

- build an understanding of current solutions available in the marketplace - gain feedback on: o the availability of solutions in the marketplace, o whether there is one solution to meet the needs, or whether these would need to be met by differing solutions o whether functionality not currently met is on a supplier's roadmap and any cost/timescales associated with building it in o indicative costs and timescales for the on boarding of the solution o support of solution o any barriers to the implementation of the product/solution

Please note this invitation has been issued purely as an information seeking exercise and is not part of any formal procurement process.

Additional information: Please register your interest in this project and respond via the Jaggaer e-Procurement portal (link provided below)

Please register your interest in this RFI by taking the following steps: 1 - Register your company on the Jaggaer eSourcing portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the RFI: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQ Open to all Suppliers' link. (These are Pre-Qualification Questionnaires open to any registered supplier). 2.3 - Click on the relevant PQQ to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ into your 'My PQQs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer eSourcing help desk.