Role Play Actors

Role Play Actors to work with Acas Assessment Centres in London, Fleet, Bury, Cardiff, Bristol, Nottingham, Birmingham, Manchester, Liverpool, Leeds, Newcastle, Glasgow

The Advisory, Conciliation & Arbitration Service (Acas) is funded by the Department of Business Innovation and Skills (BIS). Acas seeks to improve organisations and working life through better employment relations. To achieve this, Acas provides up to date information, independent advice, high quality training and consultancy services to help employers and employees in solving workplace problems and working together effectively. ACAS has a UK wide presence, office-based at locations throughout Great Britain and in ACAS National in London. The Certification Office and Central Arbitration Committee are co-located with Acas National. Delivery Directorate is responsible for the internal training of all operational staff in Acas, working in Conciliation, Good Practice Services, Advisory work and the National Helpline network. It is responsible for providing all initial, advanced and developmental training for operational staff. In addition it plays a leading role in assisting staff to update and develop their skills and knowledge. Delivery Directorate, with the help of Organisation Development and HR periodically runs assessment centres as part of its recruitment process seeking additional Conciliators and Helpline Advisers, which is the purpose of the requirements outlined in this specification.

The Role of Helpline Advisers

The Acas Helpline provides accurate, impartial advice on employment rights and employment relations issues to individuals, employers, their representatives and other interested parties. As well as the provision of an invaluable source of advice we work with callers to facilitate the early resolution of disputes and promote the business benefits of good employment relations practices.

The Helpline is a national service, but Advisers work in local teams based in Acas area offices and are linked together electronically via a single contact number.

The Role of Individual Conciliators

Conciliators deal with potential and actual employment tribunal claims which can cover any area of employment law or employment relations. They don’t take sides, working instead to persuade all parties of the benefits of resolving disputes at an early stage. Their work involves discussing the issue with employers, employees, professional representatives and untrained advocates such as friends or family, tailoring their approach to the individual.

Conciliators must work to overcome difficulties, engaging people who are resistant to the idea of conciliation and encouraging the parties to explore ways of resolving the issue. Conciliators will deal with a large quantity of written and oral information; analysing it rapidly, identifying important points and using it to persuade the parties to consider alternatives to legal action.

Additional information: Tender Information Documents are available electronically.

The estimated total requirement is for 34 actor days at various Acas locations across thu UK. This is assessed using 3 actors per day for Helpline Centres and 2 actors per day for Conciliation.

UK Shared Business Services e-Sourcing As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS e-Sourcing Suite for future procurements. If you have not yet registered on the e-Sourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for CCS e-Sourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the e-Sourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing [email protected]. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the e-Sourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFx event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS e-Sourcing are available in the Contracts Finder Tender documents section.