Customer Service & Repairs Review
City of London Corporation · London
Key facts
- Estimated value
- £50,000
- Closing date
- 17 Jun 2022
- Contract starts
- 30 Jun 2022
- Contract ends
- 30 Sep 2022
- Procedure
- Open procedure (below threshold)
- Buyer type
- Local government
Description
1. The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs.
2. A restructure of the Housing Division has recently been completed and we would now like to take forward a review consisting of two distinct (but overlapping) elements: i. arrangements for customer service provision across the Housing and Repairs teams ("the customer service element") ii. the existing Repairs and Maintenance team
REQUIREMENTS 10. We are seeking a provider to deliver the two elements of work simultaneously and to note the following requirements: - Production of interim or progress reports at agreed intervals during the project - Delivery of a final report or reports, summarising the work undertaken and the outcome(s), with clear findings and recommendations
TIMESCALES 11. We would like to appoint a supplier with a view to starting the project in June or July 2022. Delivery timescales should be outlined in the proposal submitted by the supplier.
COST 12. We would expect both elements to be delivered for a cost of no more than £50,000. This is on the assumption that the majority of the work will be conducted remotely.
Additional information: Contract duration is an estimate. To bid for this opportunity, suppliers must be registered on the Capital E Sourcing tendering portal. For more information, please view the Service Specification on Capital E Sourcing (prj_COL_20574).
Categories (CPV)
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