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Tenfell
Awarded contract
Published 05 Apr 2016

TfL 90865 Lot 4 Task G - Reputation Tracker

Transport for London · London

Key facts

Contract value
£213,800
Awarded
31 May 2015
Contract starts
31 May 2015
Contract ends
31 May 2019
Procedure
Other -
Buyer type
Utilities & transport

Awarded to

SupplierValue
Opinion Leader (Chime Insight and Engagement),£213,800

Description

Measuring how Londoners perceive TfL is a crucial part of monitoring and understanding the dynamics of its reputation. The Reputation Tracker covers TfL as a whole, London Buses, London Underground, and Roads. Other operating businesses are not included due to questionnaire length and due to lower awareness/understanding about them. For example, London Underground is better known and more widely used than the Docklands Light Railway and therefore likely to have more impact on TfL’s reputation.

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