ITSM Replacement
Doncaster MBC · United Kingdom
Key facts
- Closing date
- 16 May 2016
- Contract starts
- 01 Aug 2016
- Contract ends
- 31 Jul 2023
- Procedure
- Open procedure
- Buyer type
- Local government
Description
To deliver a new modern ITSM solution that can allow: Doncaster Council will be a modern digital authority both internally and externally, with all services on-line. It will provide a modern, high quality and efficient integrated front office with resulting improved service delivery through redesigned business processes, improved technology, mobile working and higher skilled staff. It will also utilise the resulting business intelligence to become a more intelligent and proactive organisation and remove barriers to technology for our citizens focused on assisting Doncaster as a place and its people to thrive. The Council currently undertakes a number of manual internal service functions to support the operational capacity of the organisation. These processes require significant manual intervention and delivery resources to undertake these tasks. The process are bureaucratic and dated and do not allow the organisation to maximise its resources and operational efficiencies. Also the current technologies make it difficult to enact real value change without substantial technical expertise. While not in scope of this project and procurement in the future the Council would like to develop a user portal for staff, partners and internal and external customers to access support functions as appropriate to them to enable self-serve and remove the multiple different approach to accessing support services across the organisation. Tender documentation is available to download via www.yortender.co.uk . Please ensure tenders returns are submitted to www.yortender.co.uk
Additional information: Instructions to Suppliers: Bidders you are advised to read Section 1 Part A âInstructions & Informationâ first before reading any other documents.
For clarification you are required to submit as part of your completed tender submission the following documents:
Section 3
Section Three Tender Return Document Part A-G Section Three Tender Return Document Part H Selection Questionnaire Section Three Tender Return Document Part I Statement Of Requirements Part G Pricing Schedule (Excel Spread sheet) Appendix 6 TUPE Information (Excel Spread sheet)
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
Similar open tenders
EMMS Cyber Security SME Support Programme
Location: Yorkshire and the HumberBuyer: Lincolnshire County Council
Open tenderCloses 18 Nov, 202614 daysValue £65.00kSource Find a TenderIndustrial Cyber Security pilot programme aimed at improving cyber resilience readiness within SME manufacturing businesses. This exercise is being led by the LCC on behalf of Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire, and Greater Lincolnshire.
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202619 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
ICT Network Support Services for Tailte Éireann
Location: IrelandBuyer: Tailte Éireann
Open tenderCloses 8 Dec, 202634 daysValue €800.00KSource TEDThe provision of Network maintenance, software and related services to support Tailte Éireanns network infrastructure. The network equipment and services the subject of this tender consists of Cisco and Dell switches and routers and any attached equipment such as GBIC’s etc
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202637 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear
Single Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products
Location: IrelandBuyer: Gambling Regulatory Authority of Ireland
Open tenderCloses 3 Dec, 202629 daysValue €400.00KSource TEDSingle Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products