Provision of a Freedom of Information, SARs and Complaints System
Hampshire County Council · South East
Key facts
- Contract value
- £175,000
- Awarded
- 22 Mar 2022
- Contract starts
- 30 Mar 2022
- Contract ends
- 30 Mar 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Fivium Limited | £175,000 |
Description
Hampshire County Council receives circa 3000 FOI/SARs requests and Complaints annually. Currently these requests are logged onto Access databases and spreadsheets. The Authority wishes to streamline and automate the management of requests and complaints with a view to improving compliance, decreasing case time and reducing the administrative burden of receiving and distributing these requests.
HCC needs a more "systemised", less manual solution that logs requests and then automatically reminds users that a response is required. The system needs to be configurable to follow HCC workflows for the administration of different types of information request. As the system will contain personal data it needs to be secure, hosted in the UK and must be supported.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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