Unified Communications System, Including Telephony & Contact Centre Facility
Westward Housing Group Limited · United Kingdom
Key facts
- Contract value
- £197,474
- Awarded
- 14 Jul 2015
- Contract starts
- 31 May 2015
- Contract ends
- 31 May 2018
- Procedure
- Not specified
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| SOUTH WEST COMMUNICATIONS GROUP LIMITED | £197,474 |
Description
The Employer is seeking to select, by a competitive tendering process a Unified Communications System, Including Telephony & Contact Centre Facility. To develop and introduce a unified communication system across all of our offices and project bases: Westward is seeking to develop alternative methods of communications with its partners, stakeholders, customers and staff. This project will replace the existing telephony system with a comprehensive contact centre service, including the capacity for Westward to provide a 24/7 service. Your solution will need to have the capacity to integrate with all back office software primarily Capita Open Housing but also including Microsoft office products (this is not an exhaustive list of software used by Westward). Your solution must support flexible staff working including mobile working, multi location, hot-desking and options on home-working. Your proposed system will help minimise call fall-outs, providing a flexibility to meet the changing demands of customers to offer improved customer experience.
Categories (CPV)
- 32000000 Radio, television, communication, telecommunication and related equipment
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