Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks

The London Borough of Enfield is seeking expressions of interest to appoint a suitably qualified and experienced provider, with proven capability to supply licenced operators for it's concierge service at the following tower blocks within the borough: - Walbrook House - Alama Road Estate · Curlew House · Cormorant House · Merlin House Duties will be carried out from a purpose built, secure concierge reception area located within the lobby of each tower block for the following hours for 365 days a year: - Monday to Friday: 08.00am to 23.15pm - Weekends and Public Holidays: 10.00am to 18.00pm The main function of the concierge service is to: - Provide a reassuring welcoming presence to residents of each building. - Provide access controls to the building, ensuring only authorised personnel are provided entry. - Support L B Enfield's service provision within the building. - Report issues and incidents affecting the building to service providers. - Cascade information on the building and L B Enfield's services to residents. The core requirements to be provided by the concierge service include but are not limited to the following responsibilities: - Responsibility for ensuring that the building remains secure and only residents and authorised personnel are given access. - To provide a front of house reception/meet and greet service for authorised personnel within the building. - To monitor and report any communal repairs affecting the block. - Support the work objectives of building cleaning operatives to ensure any issues are reported. - To help maintain the cleanliness of lift cars and lobby areas and keep the concierge reception area and office clean at all times. - To support residents to report property repairs. - To monitor and report any health and safety issues affecting the block and be aware of health and safety procedures. - To report any concerns regarding the safeguarding of adults or children to LB Enfield. - To inform residents of any day to day issues affecting the block. - Maintain an electronic record as per the contract performance specification, incident book and authorised visitor's book requirement. - Ensuring information is up to date on the lobby communal notice boards, and unauthorised notices are removed. - Ensuring only authorised officers are allowed into the concierge area. - Build up a good working relationship with the LB Enfield's Public Safety Centre (EPSC). - Register for each duty through LB Enfield's EPSC at the commencement / ending of each shift by each individual officer. - To report any incidents as per process and inform the EPSC. - To maintain an electronic customer feedback register of complaints, comments and improvements. The duratio..(view full details to see more)

Additional information: Suppliers are to not that this is NOT a call for competition but a Contract Award Notice for the London Borough of Enfield's Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks tender opportunity. The award decision was agreed by the Cabinet Member for Housing and Regeneration on the 1st August 2015, in accordance with the Council's CPR's and Scheme of Delegation. The concierge service will be provided to the following tower blocks within the boundaries of London Borough of Enfield: Walbrook House - N9 Alama Road Estate Curlew House - EN3 Cormorant House - EN3 Merlin House - EN3