LU00477 - The Provision of an IT Service Management Tool
Loughborough University · East Midlands
Key facts
- Closing date
- 10 Jun 2016
- Contract starts
- 04 Jul 2016
- Contract ends
- 04 Jul 2019
- Procedure
- Open procedure
- Buyer type
- Education
Description
The University implemented its first formal IT service management processes in 2011, along with the service management tool (ServiceNow) which it currently uses. These processes and the tool are used by all members of staff within the central IT Services; and are also partly adopted by a small number of professional services departments along with teams of School IT professionals who are based locally, within academic departments.
Following a review of the current state of the market for service management tools, along with the forthcoming end of the contract with our incumbent supplier, and an increased ambition to deliver fit-for-purpose service management process at Loughborough University, it has become apparent that now is the appropriate time to review our tooling provision in this area.
In light of these factors, the University are seeking to procure and implement an IT service management solution which is able to support our current requirements and future ambitions.
To this end the University is seeking to enter into a contract for the supply and configuration of an IT Service Management Tool for an initial period of 3 years with an option to extend if both parties are in agreement for up to a further 2 years, to be treated as separate 1 year extensions.
Additional information: Is a Recurrent Procurement Type? : No https://in-tendhost.co.uk/loughborouni/aspx/
Categories (CPV)
Similar open tenders
ENQ1406 - LED Screens, Staging, PA Equipment and Lighting Equipment for Derby LIVE Events
Location: East MidlandsBuyer: Derby City Council
Open tenderCloses 11 Nov, 20266 daysValue £95.00kSource Find a TenderThis quotation is for the supply, installation and de-rig of staging, LED screens, PA and Lighting equipment for Derby LIVE Events. **Please note this procurement has been reserved to suppliers with substantive business operations within the administrative boundary of Derby City Council. The Council is committed to sup
System Adnoddau Dynol Chwaraeon Cymru / Sport Wales Human Resources System
Location: WalesBuyer: Sport Wales
Open tenderCloses 4 Dec, 202629 daysValue £225.00kSource Find a TenderMae Chwaraeon Cymru yn chwilio am blatfform Adnoddau Dynol modern, sy'n canolbwyntio ar y defnyddiwr, i gefnogi cylch bywyd llawn cyflogeion, o recriwtio hyd at gyflogaeth, datblygu a rheoli'r gweithlu. Mae Chwaraeon Cymru yn dymuno caffael datrysiadau sy'n cyflawni’r canlynol: • Darparu profiad defnyddiwr modern a gre
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202618 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
Global Travel, Accommodation and Venue Management Services
Location: North WestBuyer: Government Commercial Agency
Open tenderCloses 8 Dec, 202633 daysValue £36.25bnSource Find a TenderA framework providing comprehensive booking solutions for all UK Public Sector Travel needs, including air, rail, taxis, coaches, car hire, accommodation and venues for meetings, conferences and events, as well as emergency travel and accommodation solutions, including for civilian cohorts under the care of a UK Public
The Provision of Work Planning Software Application [642]
Location: IrelandBuyer: Commission for Regulation of Utilities
Open tenderCloses 30 Nov, 202625 daysValue €210.00KSource TEDThe CRU prepares a Strategic Plan on a three-year cycle and develops annual Work Plans to support delivery of its priorities, objectives and outcomes. Progress is monitored quarterly through Work Plan review reports and monthly through Focus Area Reports for selected highpriority programmes, projects and organisational
LEGO299 End-to-End Reporting, Budgeting, Forecasting and Financial Reporting Solution
Location: West MidlandsBuyer: The Office for Legal Complaints
Open tenderCloses 30 Nov, 202625 daysValue £100.00kSource Find a TenderA fit-for-purpose budgeting, forecasting and financial reporting solution that automates LeO's existing Finance processes, integrates with relevant source systems and can be operated by Finance following implementation.