2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems
British Council · London
Key facts
- Estimated value
- £96,000
- Closing date
- 23 Feb 2022
- Contract starts
- 04 Apr 2022
- Contract ends
- 05 Apr 2024
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Description
We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council:
1. Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers. - English teaching support system - IELTS Exams support system - Outlook (for our B2B users only) - Our 'Data layer' ('Master Customer Reference' / Azure)
2. Integration with external systems (for our B2B users)
3. Customer service/sales development - Further development of Salesforce 'Chat Bot' - Further development of lead generation for B2B users - Integration with cloud telephony solution - Support for and reporting on sales
Additional information: Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil, in order to take part in the tender process.
Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return.
Bidders will also be required to demonstrate their capability and `means of proof` will be required. These conditions are outlined in the RFP.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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