707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)
Ministry of Defence · South West
Key facts
- Contract value
- £84,241
- Awarded
- 25 Apr 2023
- Contract starts
- 30 Apr 2023
- Contract ends
- 30 Apr 2026
- Procedure
- Other - SC1A (Edn 10/22) - MOD Terms and Conditions For Less Complex Requirements
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| STORACALL VOICE SYSTEMS (2019) LIMITED | £84,241 |
Description
This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.
Categories (CPV)
- 50334120 Upgrade services of telephone switching equipment
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