DWP NGCC User Centred Service design and delivery
Department for Work and Pensions · London
Key facts
- Contract value
- £1,441,000
- Awarded
- 16 Feb 2022
- Contract starts
- 31 Mar 2022
- Contract ends
- 31 Mar 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Hippo Digital Limited | £1,441,000 |
Description
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE).
Additional information: Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.
Categories (CPV)
- 72222300 Information technology services
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