Right To Buy Agents Service
Department for Levelling Up, Housing and Communities · London
Key facts
- Contract value
- £600,667
- Awarded
- 30 Mar 2021
- Contract starts
- 31 Mar 2021
- Contract ends
- 31 Mar 2022
- Procedure
- Other - Variation to existing Contact Centre contract
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| EXELA TECHNOLOGIES LIMITED | £600,667 |
Description
Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations).
The Contact Centre Service is required to:
⢠handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and
⢠support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.
More details on the current service provided can be found at: https://righttobuy.gov.uk
Additional information: This is a variation to MHCLG's existing contract for the provision of contact centre services.
Categories (CPV)
- 79512000 Call centre
Similar open tenders
Footways Maintenance Survey (Lot 3) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20266 daysValue £60.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations to obtain road condition data for the highway network for footways and remote cycleways during 2027.
A, B & C Road Conditions Survey (Lot 2) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20266 daysValue £90.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of A, B and C road condition surveys during 2027.
Unclassified Road Conditions Survey (Lot 1) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20266 daysValue £75.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of Unclassified Road condition surveys during 2027.
Provision of Conversion Support Services for Student Recruitment for Glasgow Caledonian University
Location: ScotlandBuyer: Glasgow Caledonian University
Open tenderCloses 4 Dec, 202630 daysValue £800.00kSource Find a TenderThe University is seeking a Contractor for the Provision of a Conversion Partner who is equipped to provide a bespoke data driven, measurable series of conversion solutions through expertise in the HE sector.
ID 6592875 - DAERA - LMC - The provision of certification services to the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (NIBLFQAS)
Location: Northern IrelandBuyer: The Livestock and Meat Commission for Northern Ireland
Open tenderCloses 8 Dec, 202634 daysValue £10.84mSource Find a TenderThe Livestock and Meat Commission (LMC) requires the continued provision of certification services for the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (FQAS). FQAS plays a critical role in providing assurance regarding animal welfare, food safety and environmental standards and supports market access f
ENQ1406 - LED Screens, Staging, PA Equipment and Lighting Equipment for Derby LIVE Events
Location: East MidlandsBuyer: Derby City Council
Open tenderCloses 11 Nov, 20267 daysValue £95.00kSource Find a TenderThis quotation is for the supply, installation and de-rig of staging, LED screens, PA and Lighting equipment for Derby LIVE Events. **Please note this procurement has been reserved to suppliers with substantive business operations within the administrative boundary of Derby City Council. The Council is committed to sup