Non Emergency Patient Transport Service - Devon

The Department of Health defines non-emergency Patient Transport Services (NEPTS) as the “non-urgent, planned, transportation of patients with a medical need for transport to and from a premises providing NHS healthcare and between NHS healthcare providers”.

NEW Devon CCG is actively partnering with Devon County Council in a three year Total Transport Project, which will be examining synergies between the different strands of public-sector transport in Devon. Patient Transport in Devon is an integral part of that work and providers will be part of the multi-organisational Transport Forum chaired by Devon County Council.

We are seeking to tender the Non-Emergency Patient Transport Service (NEPTS) for all patients registered with a Devon GP. In constructing the tender we have taken steps to ensure that there is an attractive, clear and robust specification and workload for bidders to respond to.

• We have removed the bulk high volume car-journeys from the system by looking to let the Frequent-Attendees Car Service as a separate lot through Devon County Council’s Dynamic Purchasing System (DPS).

•We have focused the NEPTS contract on the core ‘traditional’ PTS workload looking to utilise multi-use vehicles to deliver an efficient and effective service.

•Out of area patients and the smaller volumes between midnight and 7am will be let outside of the main NEPTS contract, through DPS, allowing bidders to choose whether they wish to add these parts onto the main NEPTS contract or not.

•A booking service in partnership with the Local Authority will deal with initial contact from the public and manage the first line of authorisation and eligibility

We are actively seeking flexible and solution-orientated companies who are keen to make a positive mark in the NEPTS market.

Our 3 key success factors to achieve from this procurement are:

1 - Provision of a quality, flexible and responsive service

2 - Excellent communication to establish strong relationships with key stakeholders

3 - Sustainability. We want to work with a provider who will become our partner in delivery of an improved system

The contract term is set for 4 years with an optional extension for a further 2 years.

To receive more information about this tender, including the tender documentation and any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://in-tendhost.co.uk/swcsu/aspx/Home

Once you have successfully registered your Expressions of Interest you will be issued with the Invitation to Tender (ITT) for completion before the deadline stated within the tender documentation.