The Provision of a Customer Relationship Managment Solution and Associated Services
Leicester City Council · East Midlands
Key facts
- Contract value
- £1,400,000
- Awarded
- 17 Sep 2015
- Contract starts
- 01 Jan 2016
- Contract ends
- 31 Dec 2020
- Procedure
- Other -
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Firmstep Limited | £1,400,000 |
Description
The Council is inviting tenders for a single Contractor for the provision of a Customer Relationship Management System, Training and Implementation, System Support & Maintenance and on-going Development of the System and on a non-exclusive basis, as called off, additional functionality that maybe required over the term of (âthe Contractâ).
This opportunity is not broken into Lots as the requirement is for single sign on solution and associated services only.
The Contract is for an initial term of four (4) years with the option to extend for a further six (6) years in two(2) year periods Expected commencement date is 1st October 2015, with a go live date of no later than the 1st January 2016
Type of Procedure - Competitive procedure with negotiation.
The Council reserves the right under regulation 19 of Public Contract Regulations 2015 to carry out the competitive procedure with negotiation in successive stages in order to reduce the number of tenders to be negotiated. The negotiation stage is subject to the Councilâs reserved right of awarding contract following evaluation of initial tenders and without conducting any negotiation. All Tenderers should therefore take care to fully explain their offer and submit their best offer in their initial tender submission.
Categories (CPV)
- 72253000 Helpdesk and support services
- 48517000 IT software package
- 48900000 Miscellaneous software package and computer systems
- 72267000 Software maintenance and repair services
- 72212445 Customer Relation Management software development services
- 79342300 Customer services
- 72253200 Systems support services
- 48445000 Customer Relation Management software package
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