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Tenfell
Awarded contract
Published 18 Jul 2016

Exploring Individuals Customers Engagement with Making Tax Digital

H M REVENUE & CUSTOMS · United Kingdom

Key facts

Contract value
£49,995
Awarded
15 Feb 2016
Contract starts
23 Feb 2016
Contract ends
24 Mar 2016
Procedure
Not applicable
Buyer type
Central government

Awarded to

SupplierValue
TNS-BMRB£49,995

Description

Assignment under the Market Research Framework MR130001

Making Tax Digital for Individuals (MTDi) The government is investing to transform HMRC into one of the most digitally advanced tax authorities in the world. MTDi will transform HMRC's interaction with customers, by 2020, HMRC aims to be interacting digitally with all taxpayers. Phase 1 of the research is required to undertake a robust qualitative exploration of individual customers and agents' attitudes to those elements of MTDi design around. It will deliver valuable qualitative insight exploring the attitudes and behaviours of individuals across a range of demographics to address identified gaps in our understanding of the needs and likely engagement specific customer groups with the requirements of MTDi.

Categories (CPV)

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