HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD
Hertsmere Borough Council · East of England
Key facts
- Contract value
- £92,788
- Awarded
- 09 Dec 2021
- Contract starts
- 11 Jan 2022
- Contract ends
- 10 Jan 2025
- Procedure
- Restricted procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Wavenet Limited | £92,788 |
Description
Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas. MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021.
The enhancements specified in this tender are:
i) Software Upgrade to the latest version ii) Integration with Microsoft Teams iii) Social Media addition to contact centre reporting iv) Historic reporting through call logging for all users v) Optional service relocation to the cloud
Scope:
i) Supply, install, configure and support the upgrade of Mitel software for all components of the system to the latest (fully tested) levels of software, or migrate the existing Mitel licenses to a cloud hosted solution. ii) Supply, install, configure and support integration to Microsoft Teams iii) Option to supply, install, configure and support the addition of Social Media to the contact centre iv) Supply, install, configure and support a call management/logging system v) Update or replace the call recording system vi) Provide or take over existing connectivity to the public telephone network provider vii) Re-provide or take over existing SIP trunks or direct links viii) Provide a call charge rate card and/or inclusive bundles ix) Design and support a solution for the transition from the existing set up to the new enhanced version, whether on-premise or cloud x) Design and deliver a user adoption strategy and training to ensure maximum return on investment and achievement of strategic goals.
The council is requesting a response for both on-premise and cloud solutions. The decision on which option to go with will be made during the tender process and the decision on which supplier wins will be based on one chosen solution.
The quotation documents can be accessed from the 'My Tenders' area of the Supply Hertfordshire website and selecting the 'View Details' button of this project.
Please note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted. Any questions relating to this quote should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.
Categories (CPV)
- 48517000 IT software package
Similar open tenders
ENQ1406 - LED Screens, Staging, PA Equipment and Lighting Equipment for Derby LIVE Events
Location: East MidlandsBuyer: Derby City Council
Open tenderCloses 11 Nov, 20266 daysValue £95.00kSource Find a TenderThis quotation is for the supply, installation and de-rig of staging, LED screens, PA and Lighting equipment for Derby LIVE Events. **Please note this procurement has been reserved to suppliers with substantive business operations within the administrative boundary of Derby City Council. The Council is committed to sup
System Adnoddau Dynol Chwaraeon Cymru / Sport Wales Human Resources System
Location: WalesBuyer: Sport Wales
Open tenderCloses 4 Dec, 202629 daysValue £225.00kSource Find a TenderMae Chwaraeon Cymru yn chwilio am blatfform Adnoddau Dynol modern, sy'n canolbwyntio ar y defnyddiwr, i gefnogi cylch bywyd llawn cyflogeion, o recriwtio hyd at gyflogaeth, datblygu a rheoli'r gweithlu. Mae Chwaraeon Cymru yn dymuno caffael datrysiadau sy'n cyflawni’r canlynol: • Darparu profiad defnyddiwr modern a gre
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202618 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
Global Travel, Accommodation and Venue Management Services
Location: North WestBuyer: Government Commercial Agency
Open tenderCloses 8 Dec, 202633 daysValue £36.25bnSource Find a TenderA framework providing comprehensive booking solutions for all UK Public Sector Travel needs, including air, rail, taxis, coaches, car hire, accommodation and venues for meetings, conferences and events, as well as emergency travel and accommodation solutions, including for civilian cohorts under the care of a UK Public
The Provision of Work Planning Software Application [642]
Location: IrelandBuyer: Commission for Regulation of Utilities
Open tenderCloses 30 Nov, 202625 daysValue €210.00KSource TEDThe CRU prepares a Strategic Plan on a three-year cycle and develops annual Work Plans to support delivery of its priorities, objectives and outcomes. Progress is monitored quarterly through Work Plan review reports and monthly through Focus Area Reports for selected highpriority programmes, projects and organisational
LEGO299 End-to-End Reporting, Budgeting, Forecasting and Financial Reporting Solution
Location: West MidlandsBuyer: The Office for Legal Complaints
Open tenderCloses 30 Nov, 202625 daysValue £100.00kSource Find a TenderA fit-for-purpose budgeting, forecasting and financial reporting solution that automates LeO's existing Finance processes, integrates with relevant source systems and can be operated by Finance following implementation.