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Closed tender
Published 26 Oct 2015

Customer Platform

Hampshire County Council · South East

Key facts

Closing date
25 Nov 2015
Contract starts
01 Jan 2016
Contract ends
31 Dec 2020
Procedure
Open procedure
Buyer type
Local government

Description

Hampshire County Council (HCC) is seeking to procure an off premise private cloud customer platform solution, incorporating complementary software, a CRM and eCommerce solution with knowledge management capabilities and a Business Intelligence and Analytics solution .

The Contract will commence on or around 1st January 2016 and will be for a period of five years with the option to extend for a further ten years (2 x 5 year extensions).

Interested parties should register their interest in the project via the In-Tend website https://in-tendhost.co.uk/hampshire, and complete and submit the tender return document together with any supporting information requested by 16.00 hrs on Wednesday 25 November 2015.

How to obtain the Tender Documents The Tender documents can be accessed when logged into In-Tend by selecting ‘View Details’ on the relevant tender advert and clicking the ‘Express Interest’ tab. Once in the tender there are five tabs – ‘Tender’, ‘ITT – documents’ , ‘Correspondence’, ‘Clarifications’ & ‘History’. Select the 2nd tab (ITT - documents) where you will find useful information under ‘Tender Details’ continue to scroll down to the heading ‘Tender Documents Received’ where you will be able to view / download the documents.

Opting In & Opting Out Please note you are required to ‘Opt In’ before you can access the ‘My tender Return’ to start populating your response.

The ‘Opt Out’ functionality will also be available throughout the duration of the tender process. Opting out will give you the option of declaring you no longer want to receive any further communication in relation to the this tender along with the opportunity of providing comments and feedback for this decision. You can choose to ‘Opt In’ at any time during the tender process if you initially decided to ‘Opt Out’.

Further Guidance In addition, guidance on how to participate in a tender – download & upload documents / returns and if required, register your company (free of charge), can be found on the In-tend site under the ‘Help’ or ‘Information for Suppliers’ buttons.

Receiving Notification Emails To ensure you receive email alerts and notifications from our system, please add the email domain `@in-tend.co.uk` to your Safe Senders list.

Additional information: Is a Recurrent Procurement Type? : No https://in-tendhost.co.uk/Hampshire/aspx/

Categories (CPV)

  • 48445000 Customer Relation Management software package

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