Provision of Housing Benefit and Council Tax Remote Processing Services
Key facts
- Contract value
- £443,000
- Awarded
- 06 Apr 2016
- Contract starts
- 03 Apr 2016
- Contract ends
- 31 Mar 2018
- Procedure
- Open procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Serco Ltd | £443,000 |
Description
The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Councilâs Housing and Council Tax Benefit claims. The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and Passport and non-passport claims. They will also be required to process overpayments using the Councilâs Sundry Debtors system and reply to customerâs queries in writing and on the telephone.
The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work. The Council will issue instructions to the Contractor as and when required.
Additional information: Candidates must register on www.capitalesourcing.com where all the procurement documents are accessible for immediate, unrestricted, electronic download.
There is provision for the contract to be extended for up to 24 months
Categories (CPV)
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