Telecare and Out of Hours Call Monitoring Service
Flintshire County Council · Wales
Key facts
- Buyer type
- Local government
Description
Flintshire County Council is looking to engage with the market for: A bilingual (Welsh and English) out of hours telephone call handling service when the Council is closed between 17:00-08:30 Monday to Friday and at weekends and bank holidays. During 2023-24 there were 5,137 telephone calls offered to the out of hours service, 428 on average each month. A Welsh telephone call handling / message taking service for non-Welsh speaking employees during normal office hours between 08:30-17:00 Monday to Friday. A bilingual (Welsh and English) 24 hours Carelink alarm monitoring service (prospective suppliers must be able to receive digital calls in readiness for the digital swich over to be completed by the end of 2025 and to remotely transfer all existing Carelink alarm lines to their systems). Flintshire currently has 2,592 hardwired sheltered accommodation connections and 2,237 dispersed alarms in private home connections with a total of 20,000 alarm activations in 2023-24. The Council has a contract with a third-party supplier until 31 March 2025. The Council are intent on providing high quality bilingual services to customers and if you are able to provide this service, please email a brief summary of your service to [email protected] by Tuesday 21st May 2024. The Council will look to invite suppliers to demonstrate at a later date which is anticipated to be week commencing 3rd June 2024. Note: We are only seeking engagement with suppliers who can already provide bilingual out of hours telephone call handling services and a 24 hours Carelink alarm monitoring. We are not looking to establish a development relationship with suppliers.
Categories (CPV)
Similar open tenders
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Post Office Branch - Lockwood
Location: LondonBuyer: Post Office Limited
Open tenderCloses 17 Nov, 202612 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to either purchase the current business or incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business,
Global Travel, Accommodation and Venue Management Services
Location: North WestBuyer: Government Commercial Agency
Open tenderCloses 8 Dec, 202633 daysValue £36.25bnSource Find a TenderA framework providing comprehensive booking solutions for all UK Public Sector Travel needs, including air, rail, taxis, coaches, car hire, accommodation and venues for meetings, conferences and events, as well as emergency travel and accommodation solutions, including for civilian cohorts under the care of a UK Public
Post Office Branch - Old Colwyn
Location: LondonBuyer: Post Office Limited
Open tenderCloses 29 Nov, 202624 daysValue £10.50kSource Find a TenderPost Office Ltd is looking for a successful retailer to incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business, so they can be offered over the same op
Post Office Branch - Easingwold
Location: LondonBuyer: Post Office Limited
Open tenderCloses 29 Nov, 202624 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to either purchase the current business or incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business,
Post Office Branch - Ameysford Road
Location: LondonBuyer: Post Office Limited
Open tenderCloses 12 Nov, 20267 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business, so they can be offered over the same op