DR2602 - Direct Award for the Provision of NDLS Front Office Network Services
Road Safety Authority (RSA) · Ireland
Key facts
- Estimated value
- €12,200,000
- Procedure
- Negotiated without prior call for competition
- Buyer type
- Other public body
Description
The Road Safety Authority is responsible for providing the Driver Theory Test Services (DTTS) and the National Driver Licence Service (NDLS) in Ireland. On 8 July 2020, a contract was awarded to SGS Ireland Ltd (SGS) for the provision of a network of front offices to support the NDLS in Ireland. This contract is due to expire in December 2026. In accordance with this contract, SGS currently performs all front office operations of the NDLS, i.e. secure processing of driver licence applications, registration, document validation and payment processing (NDLS FO Services). These operations include 34 customer centres nationwide as well as staff and front-office technology to verify applicants. In March 2026, the RSA commenced a procurement process for the provision of DTTS and NDLS under a new, amalgamated contract which will comprise front office, back office, DTTS and other elements of the NDLS (OJEU reference: OJ S 61/2026). It is envisaged that the new, amalgamated NDLS contract will be awarded to the preferred tender in Q3 2027 and that a transitional period of at least 18 months will then be required to transition to the new contract. In order to bridge the gap between the expiry of the NDLS FO Services contract in December 2026 and the commencement of the new amalgamated contract, RSA has to award an interim contract to perform the essential and important NDLS FO Services. The duration of this interim contract will be for a short interim period of approximately 28 months with a 6 month termination clause to facilitate the completion of the procurement process for the new amalgamated contract and to allow for a transitional period. RSA intends to award this interim contract to SGS as it considers that, due to technical, legal and operational constraints, it is not possible for another entity to perform the NDLS FO Services for such a short period of time.
Categories (CPV)
- 79996000 Business organisation services
- 75100000 Administration services
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
- 79342300 Customer services
- 79500000 Office-support services
- 98110000 Services furnished by business, professional and specialist organisations
Similar open tenders
Employment Readiness and Progression Support Service - Portsmouth 2026
Location: South EastBuyer: Portsmouth City Council
Open tenderCloses 3 Dec, 202628 daysValue £470.00kSource Find a TenderPortsmouth City Council ('the Council') is inviting tenders from suitably qualified Providers to provide a specialist Employment Readiness and Progression Support Service for adults aged 18 and over who have a learning disability and/or are autistic or self-identify as neurodivergent. The Contract will commence on 1 A
Tree Survey Services
Location: South WestBuyer: University of Exeter
Open tenderCloses 19 Nov, 202614 daysValue £45.00kSource Find a TenderUniversity of Exeter invites bidders to submit a quotation for the provision of tree survey services across the Exeter property portfolio. The purpose of this contract is to undertake a planned programme of tree inspections and condition surveys to support the ongoing management of our tree stock and associated health,
QMS Strategic Partner
Location: East of EnglandBuyer: Mid and South Essex NHS Foundation Trust
Open tenderCloses 1 Dec, 202626 daysValue £3.00mSource Find a TenderMid and South Essex NHS Foundation Trust is seeking a Strategic Improvement Partner to support the co-design, implementation and embedding of an organisation-wide Quality Management System (QMS), including improvement capability, leadership development and sustainable skills transfer.
Leeds Culture Strategy Renewal
Location: Yorkshire and the HumberBuyer: Leeds City Council
Open tenderCloses 3 Jan, 202759 daysValue £50.00kSource Find a TenderThe procurement has been established to appoint a consultant (or consultancy team) to develop a new city-wide Leeds Culture Strategy 2027-2037 on behalf of Leeds City Council, with funding stakeholders Arts Council England and Culture Consortium Leeds. The strategy will provide a shared long-term vision for culture and
RHOI: Ymgyrch Marchnata Integredig, Cyfathrebu a Newid Ymddygiad / Integrated Marketing, Communications and Behaviour Change Campaign
Location: WalesBuyer: Awdurdod Parc Cenedlaethol Eryri
Open tenderCloses 30 Nov, 202625 daysValue £35.00kSource Find a TenderMae RHOI wedi cael ei ysbrydoli gan lwyddiant CopenPay ac mae'n rhan o'r dull rhyngwladol ehangach DestinationPay. Mae'r egwyddor sylfaenol yn syml: anogir pobl i wneud rhywbeth cadarnhaol ar gyfer y lleoedd maen nhw'n ymweld â nhw ac, yn gyfnewid, derbyn gwobr gan fusnes neu sefydliad sy'n cymryd rhan. Bydd y rhaglen
Footways Maintenance Survey (Lot 3) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 16 Nov, 202611 daysValue £60.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations to obtain road condition data for the highway network for footways and remote cycleways during 2027.