Customer Satisfaction Survey of the Business Wales Service

Business Wales is the Welsh Government’s bilingual business support service and is the key delivery mechanism for supporting Micro Businesses and SMEs in Wales. This contract is for the delivery a customer satisfaction survey to be carried out with those business Wales Clients who have accessed the service in the previous 6 months. Each survey will consist of 300 interviews and be undertaken at 6 monthly intervals.The contract will run for an initial 12 month period with the option to extend, on an annual basis, for two further 12 month periods and, if required, a final 4 month extension period.It is anticipated that the contract will begin in December 2024 and come to an end in March 2028.NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145174

E-Tender Information:https://etenderwales.bravosolution.co.uk- The first person from your Organisation to use the Platform will be required to register on behalf of theOrganisation.- Registration involves accepting a User Agreement, and providing basic information about yourOrganisation and about the User performing the Registration.- On registering on the Platform the Super User will select a Username and will receive a password.- The Password will be sent by e-mail to the email address that was specified in the User Details section ofthe Registration page.- In order to log-in to the Platform please enter your Username and Password.- Note: If you forget your Password then visit the homepage and click “Forgot your password?”- Registration should only be performed once for each Organisation.- If you think that someone in your Organisation may have already registered on this Platform then youmust not register again.- Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.5.1- Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they haveleft your Organisation).- Note: If your Organisation is already registered on the Platform then you must not make any additionalregistration. Please contact theHelpdesk to gain access to the Platform.- Tenders must be uploaded to the BravoSolution portal by 14:00. Late bids will not be accepted.How To Find The ITT:- Once logged in you must click on ‘ITT’s Open to all Suppliers’- The e-tender references for this contract are: project_57407 and itt_113427- Click on the title to access summary details of the contract. If you are still interested in submitting atender, click the 'Express an Interest' button. This will move the ITT from the ‘Open to all Suppliers’ area tothe ‘My ITT’s’ on the home page.- You will then see the full details of the ITT in the qualification and technical envelopes along with anyrelevant documents in the‘Attachments’ area.- Any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do notcontact the named person at the top of this notice.Please note that the Client may utilise EU finding in respect of the Contract. As a result, the successfulBidder will be required to manage finances and records so as to comply with EU audit requirements.(WA Ref:145174)The buyer considers that this contract is suitable for consortia bidding.(WA Ref:145174)The buyer considers that this contract is suitable for consortia bidding.