Tenant Charter - Single Point of Contact
London Borough of Lambeth · London
Key facts
- Closing date
- 10 May 2021
- Contract starts
- 31 Jul 2021
- Contract ends
- 31 Jul 2023
- Procedure
- Open procedure (below threshold)
- Buyer type
- Local government
Description
The London Borough of Lambeth (the Council) have recently introduced a Renters Charter (the Charter), published on the website here - www.lambeth.gov.uk/your-renting-rights The Charter provides advice and information to private renters in the borough about their rights and responsibilities.
The Council wishes to procure a third-party provider to respond to requests for information and help via telephone calls made by persons making use of the information provided in the Charter.
The successful provider will note that from time to time the Charter will be updated to ensure it remains current and up to date. The Council will expect the contracted provider to remain competent in all areas of the Charter (including updates).
In addition, the contracted provider will provide advice and assistance to private tenants in their application for a Rent Repayment Order (RRO). Where it is a person in receipt of Local Housing Allowance the contracted provider will refer the case to the Council to consider seeking an RRO.
The contracted provider will need to respond to a dedicated telephone number, which will be a Council number monitored by the contract organisation for Lambeth residents to call within defined hours.
The contracted provider will provide expert advice to the callers on all aspects of the Charter and will aim to resolve matters without redirecting to the Council.
Where necessary the contracted provider will refer/sign post callers to the appropriate services within the Council or external agencies/organisations.
Where the contracted provider refers to another service, they will ensure all relevant details are provided in writing to the service.
Categories (CPV)
Similar open tenders
Cuireadh chun Tairisceana: láithreán a dhiúscairt chuig Comhlacht Ceadaithe Tithíochta do thithíocht inacmhainne/Invitation to Tender: site disposal to an Approved Housing Body for affordable housing
Location: IrelandBuyer: Údarás Na Gaeltachta
Open tenderCloses 4 Dec, 202629 daysValue €150.00KSource TEDCuireadh chun Tairisceana chun láithreán a dhiúscairt go dtí Comhlacht Ceadaithe Tithíochta a d’fhéadfaí cóiríocht chónaithe inacmhainne, a d’fhéadfaí a thógáil, a dhíol agus a léasú, a chur ar fáil do Chainteoirí Gaeilge sna Doirí Beaga (Gaoth Dobhair), Co. Dhún na nGall d’Údarás na Gaeltachta. Invitation to Tender fo
Commercial Properties Managing Agent
Location: United KingdomBuyer: A2Dominion Housing Group Ltd (A2D)
Open tenderCloses 4 Dec, 202629 daysValue £600.00kSource Find a TenderCommercial Properties Managing Agent services required for c100 properties in central/west London. Services are required for a minimum of 3 years with possible extensions to 5 years. Full scope of services contained within the tender pack. For more information about this opportunity, please visit the eSourcing portal a
Housing Site Identification, Landowner Engagement and Consultancy Services.
Location: East of EnglandBuyer: Chelmsford City Council
Open tenderCloses 16 Nov, 202611 daysValue £200.00kSource Find a TenderChelmsford City Council is seeking tenders from suitably qualified and experienced consultants to identify privately owned sites within the Chelmsford City administrative area suitable for residential development and capable of being secured for future housing delivery. For more information about this opportunity, plea
Global Travel, Accommodation and Venue Management Services
Location: North WestBuyer: Government Commercial Agency
Open tenderCloses 8 Dec, 202633 daysValue £36.25bnSource Find a TenderA framework providing comprehensive booking solutions for all UK Public Sector Travel needs, including air, rail, taxis, coaches, car hire, accommodation and venues for meetings, conferences and events, as well as emergency travel and accommodation solutions, including for civilian cohorts under the care of a UK Public
The Provision of Work Planning Software Application [642]
Location: IrelandBuyer: Commission for Regulation of Utilities
Open tenderCloses 30 Nov, 202625 daysValue €210.00KSource TEDThe CRU prepares a Strategic Plan on a three-year cycle and develops annual Work Plans to support delivery of its priorities, objectives and outcomes. Progress is monitored quarterly through Work Plan review reports and monthly through Focus Area Reports for selected highpriority programmes, projects and organisational
Real Estate Consultancy Services Frameworks for Public Transport, Roads, Greenways and Active Travel Projects
Location: IrelandBuyer: Transport Infrastructure Ireland (TII)
Open tenderCloses 7 Dec, 202632 daysValue €21.60MSource TEDTransport Infrastructure Ireland (TII) intends to establish four-year multi-supplier Real Estate Consultancy Services Frameworks (Lot 1 and 2) to provide a broad range of property, valuation, land acquisition, compensation, estate management, development, regeneration, and related advisory services in support of its in