Ivanti Support Renewal
Maritime and Coastguard Agency · South East
Key facts
- Contract value
- £18,803
- Awarded
- 31 Mar 2021
- Contract starts
- 31 Mar 2021
- Contract ends
- 30 Mar 2022
- Procedure
- Single tender action (below threshold)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| CTMS SERVICE MANAGEMENT LTD | £18,803 |
Description
HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the production of reports which are used for analytical purposed by our Configuration team. The MCA has adopted the ITIL framework which support and maintenance of the HEAT application is essential as it is the core product used to service both our customers and to record the location of physical hardware.CTMS own the IPR for HEAT which is the basis of the current service desk call logging solution. There are other suppliers with the same capabilities that can provide similar solutions but for the price we are being offered, the process of going to tender and the costs of implementation -the recommendation is to procure the support via CTMS as a single tender action fornext FY.
Categories (CPV)
- 72261000 Software support services
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