Provision of PALS & Complaints Contact Centre Service
Key facts
- Contract value
- £11,406,624
- Awarded
- 31 Mar 2026
- Contract starts
- 31 Mar 2026
- Contract ends
- 30 Sep 2029
- Procedure
- Other - Direct Award
- Buyer type
- Health
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| East of England Ambulance NHS Trust - Commercial Services [CallE | £11,406,624 |
Description
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.
The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152).
This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.
Categories (CPV)
Similar open tenders
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model
Request for the Provision of Consultancy Services for Local Enterprise Office Donegal clients in the EU Geographical Indication boosting Food, Non-food and Tourism sectors in Northern areas Project
Location: IrelandBuyer: Donegal County Council
Open tenderCloses 24 Nov, 202619 daysValue €33.06KSource TEDDonegal County Council, on behalf of the Local Enterprise Office Donegal, is seeking to create a Framework to deliver Consultancy Services for Local Enterprise Office Donegal clients in the EU Geographical Indication boosting Food, Non-food and Tourism sectors in Northern areas Project (GIFT).
Lifford- Stranorlar Community Trails Plan
Location: IrelandBuyer: Ballybofey and Stranorlar Integrated Community Company
Open tenderCloses 24 Nov, 202619 daysValue €24.50KSource TEDBassic Enterprise wish to appoint suitably qualified and experienced professional services and as such now seek quotations from suitably qualified consultants to develop and deliver a Community Trails Plan for the Lifford-Stranorlar Municipal District in County Donegal.
Westgate Vision 2040 - Multi-Disciplinary Design Team (MDDT) Consultancy Service
Location: IrelandBuyer: Louth County Council
Open tenderCloses 25 Nov, 202620 daysValue €900.00KSource TEDDelivery of detailed design, tender and management of construction phase to handover for Westgate Vision Public Realm Scheme Character Area 1 and 2
Footways Maintenance Survey (Lot 3) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20265 daysValue £60.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations to obtain road condition data for the highway network for footways and remote cycleways during 2027.
A, B & C Road Conditions Survey (Lot 2) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 10 Nov, 20265 daysValue £90.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of A, B and C road condition surveys during 2027.