Interactive Voice Recognition (IVR) Response Communications (con_5338)
Department for Education · London
Key facts
- Contract value
- £47,800
- Awarded
- 19 May 2020
- Contract starts
- 19 May 2020
- Contract ends
- 20 May 2021
- Procedure
- Not specified
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Mazaru Ltd | £47,800 |
Description
Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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