IT BAU Proactive Care & Support 22-24
CRIMINAL CASES REVIEW COMMISSION · West Midlands
Key facts
- Contract value
- £146,000
- Awarded
- 06 Jul 2022
- Contract starts
- 31 Aug 2022
- Contract ends
- 31 Aug 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| The Rock | £146,000 |
Description
Managed cloud service desk providing 24/7/365 remote support for cloud-based users, fully aligned ITIL 4.
⢠Service Desk ⢠Incident Management ⢠Service request management ⢠Security Information and Event Management ⢠Proactive Care ⢠24/7/365 security monitoring ⢠Technical management services
Procurement was managed through G-Cloud 12 Framework Agreement (RM1557.12)
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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