Customer Experience Tracker 2021
Highways England Company Limited · United Kingdom
Key facts
- Contract value
- £940,000
- Awarded
- 27 Jul 2021
- Contract starts
- 07 Oct 2021
- Contract ends
- 29 Mar 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Market & Opinion Research International Limited (Trading as | £940,000 |
Description
The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs. It will help to understand what works and to inform investment decisions to maintain and improve customer services over time. The CET will build on Highview the current survey for measuring customer experience and eventually replace it.
Additional information: Name of Framework
CCS RM6018
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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