Provision of Customer Service Excellence
Key facts
- Estimated value
- £10,000
- Closing date
- 01 Jun 2021
- Contract starts
- 04 Jul 2021
- Contract ends
- 04 Jul 2022
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Description
DVLA has a requirement to achieve the Customer Service Excellence Standard. We successfully reached the standard for Customer Service Excellence and were certified as a holder in March 2021. DVLA would like to retain accreditation and therefore we require a licensed Certification body to reassess our organisation.
The Customer Service Excellence (CSE) Standard is a Rolling Programme assessment process which is made up of 5 criteria with 57 elements in total. DVLA are assessed on 19 different elements each year and must produce documented evidence against each element.
The assessment is carried out by an Independent authorised assessor followed by an annual onsite visit or remotely via Microsoft Teams lasting four days.
Additional information: To bid for this opportunity please register on the Jaggaer system.
https://dft.app.jaggaer.com/web/login.html
Categories (CPV)
- 79342300 Customer services
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