GB-Sheffield: British Business Bank - Customer Journey Mapping
British Business Bank · United Kingdom
Key facts
- Contract value
- £166,500
- Awarded
- 16 Feb 2023
- Contract starts
- 27 Feb 2023
- Contract ends
- 26 Feb 2024
- Procedure
- Open procedure
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Lens Consulting Ltd | £166,500 |
Description
British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank
This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys
Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Categories (CPV)
- 79400000 Business and management consultancy and related services
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