I.T. Service Management Solution
Key facts
- Contract value
- £241,130
- Awarded
- 07 Mar 2023
- Contract starts
- 30 Mar 2023
- Contract ends
- 30 Mar 2026
- Procedure
- Open procedure (above threshold)
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| Alemba Ltd | £241,130 |
Description
The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.
Additional information: This tender opportunity can be found on RiverSource through the link below:
https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f
Categories (CPV)
- 72253000 Helpdesk and support services
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