Provision of Warm Home Discount Contact Centre
Crown Commercial Service · United Kingdom
Key facts
- Contract value
- £1,414,027
- Awarded
- 20 Jul 2022
- Contract starts
- 31 Jul 2022
- Contract ends
- 11 Nov 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Go-Centric Ltd | £1,414,027 |
Description
BEIS Warm Home Discount Scheme Contact Centre Services.
Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers.
- Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints
Categories (CPV)
- 79512000 Call centre
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