Telecare Alarm Service Business Continuity Support Including Call Handling Provision

Caerphilly County Borough Council (the Council) are seeking tender submissions from alarm monitoring receiving centers (ARCs) with a SaaS based digital UMO platform for the delivery of an alarm monitoring service if a service disruption prevents the council’s in-house ARC team from being able to answer calls.Caerphilly Careline is in the process of transitioning to a UMO platform and will require this Business Continuity support to be in place when the service goes liveCaerphilly Careline supports its own direct clients (Caerphilly County Borough Social Services clients and Housing department residents), as well as supporting two other local authorities and four housing associations.Full details of the specification can be found in the tender documentsNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=136627.

PLEASE NOTE REGISTERING AN INTEREST IN THE SELL2WALES NOTICE IS NOTREGISTERING AN INTEREST IN THIS TENDER YOU MUST FOLLOW THEINSTRUCTIONS BELOW IN ORDER TO SUBMIT A TENDERAs part of the process, the tender will be undertaken utilising Caerphilly CBC's Proactis Portal e-tendering system.Therefore, companies are invited to follow the directions below to register on the system:1. Log in to the Proactis Portal E-tendering system at https://www.proactisplaza.com2. Click the "Sign Up" button.3. Enter your details such as Organisation Name, Details and Primary Contact Details.4. Please make a note of the Organisation ID and Login Name, then click Register.5. You may then receive an email from the system asking you to Click here to activate your account. This takes you to Enter Organisation Details. Or you may be redirected straight to your account home page, depending on your browser.6. Please enter the information requested, click Next and follow the instructions ensuring that you enter all applicable details.7. In the Enter Product Classification screen please ensure that you select the Product Classification Codes (CPV Codes)that appear in the tender notice.8. Accept the Terms and Conditions and then click Next. This takes you in to the Welcome window.9. In the Welcome window please enter your Organisation name, Organisation ID and User Name (User ID). You now need to create your unique password. Please ensure that you make a note of this along with the other information already recorded.10. Now click Done and you will enter the Supplier Home page.11. From the Home Page, go to the “Opportunities” area, where you can search for this Opportunity. Click on the "Show Me Arrow" of the relevant opportunity and then click to register your interest on the relevant button.12. Click the Opportunities Icon on the left of the page so that the page is refreshed, then, click on the "Show Me Arrow" of the relevant contract again and this will take you into the create a response section of the portal.13. Note the closing date for completion of the relevant project. Please review the tabs at the top of the page as there will be information relating to the project held here.14. You can now either continue to fill out this area and create a response or if the project is not of interest to you Decline this opportunity by clicking the "Decline" button at the top of the page.Tenderers shall express an interest in tendering for this arrangement by registering their interest on the Proactis Portal System as stated above and then completing the online e-tender submission. If you have any issues with your account please use the 'Raise a Ticket' function on the Proactis Portal. Instructions on how to utilise this function can be found in the attachments.(WA Ref:136627)The buyer considers that this contract is suitable for consortia bidding.