PIN: Accent Housing Customer App

This notice is intended to facilitate early market engagement only and is not a call for competition.

Accent intend to procure the following digital features and services, but need to develop the specification and understand the art of the possible. A white label customer self-service android and iOS app, hosted and managed for updates on Google Play and App Store. The proposed commercial model is subscription based, although other alternatives may be considered.

Please see below for expected and desirable features and services (for a full list please access Due North Ref: DN616152).

We recognise that these requirements are extensive, and we are open to different approaches, inviting all supplier expression of interest where some but not all expected features and services are available. We are especially interested in detail about how your app incorporates appropriate native device permissions and services to improve user experience and digital service delivery (compared to web app self-service platforms.) We also want to hear about how you approach the necessary integrations with wider Housing Association systems. Established integrations with Housing Association sector systems should be stated.

Expected features and services: • App branding and content management abilities. • Simplified self-service user login and credential management (e.g. Google SSO, Biometric Authentication.) • Two-way messaging functionality for direct communications • Community groups/forums • Customer support features, sign posting other agencies, websites • Current tenant rent account online payment gateway with card payment, secure saved card details access and tenant account charges statement view. • Current tenant repairs request and repairs status view. • Current tenant important documents access and search. • Current tenant ASB incident raise and raised incident status view. • Current tenant webchat • Established API integrations with Housing Association systems (Contact Centre, Housing Management System, CRM, Payment Gateway, Document Management System, Repairs contractors) • Performant and engaging UX and design. • Supplier commitment to continuous improvement, with a defined community development roadmap and release schedule. • Meets Accessibility standards

Please provide an expression of interest and a summary of your product with a comparison against the features listed by 10:00am on the 30th June 2022.

This PIN is issued to provide and gather information only and must not be assumed as creating a contract or agreement.

In order to maintain a credible audit trail all communication must be issued via the Due North messaging portal. No other communication methods will be responded to