Blue Badge System
ESSEX COUNTY COUNCIL · East of England
Key facts
- Contract value
- £94,020
- Awarded
- 30 Mar 2022
- Contract starts
- 24 Jun 2022
- Contract ends
- 24 Jun 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Granicus-Firmstep Limited | £94,020 |
Description
The provision for a blue badge application and case management system. The system will need to provide: a) a means by which Essex residents can apply online (including new applications and renewals); b) a means by which the Council can assess submitted applications and provide decision to residents; c) a full case management system for processed applications;
The system must possess the following capabilities/attributes: ⢠Ability to generate one link per applicant for incomplete application. ⢠Ability for paper applications to be paid online. ⢠Ability for paper applications to be communicated via email or digital means. ⢠Ability to find/locate applications with username, full names or reference numbers. ⢠Ability to search applicant's name/details if completed/submitted by a third party. ⢠Ability to download files by email and other means. ⢠Ability to have a database system that stores all applications. ⢠Ability to successfully process all applications. ⢠Ability to retain applications for the 6-month period and close automatically if no contact is made in that 6-month period. ⢠Ability to automatically generate and format letters. ⢠Ability to automatically order the badge once payment made and confirmed. ⢠Ability to fully integrate with National database systems and other Govt systems such as Pay360, GovVerify. ⢠Ability to provide maintenance updates on regular basis. ⢠Ability to send out notifications for application progress. ⢠Application must be cloud-based (SAAS). ⢠Ability to have a streamlined renewal process for applicants. ⢠Ability to close off an application without having to work all the way through the process. ⢠Ability to have a 'Save' functionality for applicants when completing an application online, including a time-out warning. ⢠Ability to have clear visibility for advisers on the application journey and what stage it is at. ⢠Ability to have suitable file size upload allowance. It would be preferable for the system to possess the following capabilities/attributes: ⢠Ability to open an Appeal process with one-click. ⢠Ability to indicate if applicant has been sent an email or a letter. ⢠Ability to paste wording from Word document into a text box, without showing all the coding. ⢠Ability to open an Appeal process with one-click. ⢠Ability to indicate if applicant has been sent an email or a letter. ⢠Ability to paste wording from Word document into a text box, without showing all the coding.
Categories (CPV)
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