Housing Management Software & Associated Services (Microsoft 365 Platform)
Thrive Homes Limited · East of England
Key facts
- Contract value
- £855,000
- Awarded
- 05 Apr 2022
- Contract starts
- 05 Apr 2022
- Contract ends
- 05 Apr 2028
- Procedure
- Open procedure (above threshold)
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| TECHLABS LONDON LTD | £855,000 |
Description
Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. ⢠Lot 1 - Rent Accounting and Services Charges ⢠Lot 2 - Housing Management ⢠Lot 3 - CRM and Customer Portal ⢠Lot 4 - Finance Management Please note that for lots 1 and 2 the tender process will start in June and then lots 3 and 4 in July. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October.
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Categories (CPV)
- 48000000 Software package and information systems
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