GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services
The ACC Liverpool Group Limited · United Kingdom
Key facts
- Estimated value
- £100,000
- Closing date
- 25 Nov 2022
- Contract starts
- 01 Jan 2023
- Contract ends
- 31 Dec 2025
- Procedure
- Open procedure
- Buyer type
- Other public body
Description
The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Categories (CPV)
- 79342300 Customer services
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