Customer Engagement Centre
Department for Education · London
Key facts
- Contract value
- £37,639,285
- Awarded
- 11 Feb 2021
- Contract starts
- 01 Aug 2021
- Contract ends
- 01 Aug 2026
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Arvato Limited | £37,639,285 |
Description
The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC).
The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.
Categories (CPV)
- 79416000 Public relations services
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