Telephony Service Voice Artist
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £120,000
- Awarded
- 28 Jan 2022
- Contract starts
- 01 Feb 2022
- Contract ends
- 01 Feb 2025
- Procedure
- Single tender action (below threshold)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Mazaru Ltd | £120,000 |
Description
HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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