Call Centre Solution Contract Extension
Pension Protection Fund · London
Key facts
- Contract value
- £200,000
- Awarded
- 30 Jul 2021
- Contract starts
- 31 Jul 2021
- Contract ends
- 31 Jul 2023
- Procedure
- Negotiated procedure without prior publication (above threshold)
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| Aspect Software UK Limited | £200,000 |
Description
The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.
The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.
Categories (CPV)
- 64200000 Telecommunications services
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