Contact Centre Services
The Student Loans Company Limited · United Kingdom
Key facts
- Contract value
- £50,600,000
- Awarded
- 04 Mar 2021
- Contract starts
- 30 Mar 2021
- Contract ends
- 30 Mar 2025
- Procedure
- Other -
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| TELEPERFORMANCE LIMITED | £50,600,000 |
Description
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:
â¢management of customer contact through social media channels, secure messaging and chatbots â¢ad-hoc administration work to support account processing â¢additional blended work to support contact and repayments processing â¢outbound calling â¢web chat
Categories (CPV)
- 79342300 Customer services
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