Contact Centre as a Service ("CCaaS") Legal Support Services
Defra Network eTendering Portal · United Kingdom
Key facts
- Contract value
- £105,000
- Awarded
- 31 Jul 2021
- Contract starts
- 31 Jul 2021
- Contract ends
- 27 Dec 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| DLA Piper LLP | £105,000 |
Description
The Customer requires external legal support to complement the Defra group Commercial ("DgC") team and the Government Legal Department ("GLD") in delivering the retender of the Cloud Contact Centre as a Service ("CCaaS") via a procurement to be run as a Further Competition under the Crown Commercial Service ("CCS") Network Services 2 framework agreement (RM3808).
The Supplier shall provide advice and/or drafting on any aspects relevant to the procurement and implementation of the CCaaS as and when required.
The contract commenced on 1 August 2021 and will end on completion of the services and, in any event, by the longstop date of 31 March 2023.
Estimated fees range £35k to £105k.
Categories (CPV)
- 79100000 Legal services
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