In journey' Customer insight 2021
Highways England Company Limited · United Kingdom
Key facts
- Contract value
- £300,000
- Awarded
- 30 Mar 2021
- Contract starts
- 08 May 2021
- Contract ends
- 10 May 2021
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Ipsos Mori | £300,000 |
Description
The aim of the research is to design, undertake and report on 'in journey' customer insight to gain a customer perspective of major scheme roadworks on the strategic road network on an ongoing, monthly basis. The purpose of the research is to provide project teams with data and recommendations, that are used to drive improvements on individual schemes in order to increase customer satisfaction of roadworks
Additional information: Name of Framework
CCS RM6018
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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