Interactive Voice Recognition - Tuning & Optimisation
The Student Loans Company Limited · United Kingdom
Key facts
- Contract value
- £43,400
- Awarded
- 20 Jul 2021
- Contract starts
- 29 Jul 2021
- Contract ends
- 31 Oct 2021
- Procedure
- Single tender action (below threshold)
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| Sabio Ltd | £43,400 |
Description
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers.
IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
Categories (CPV)
- 64200000 Telecommunications services
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