Tender for the Provision of Barking and Dagenham Healthwatch Service

The London Borough of Barking and Dagenham (LBBD) invites suitable tenderers to bid for the Contract for the Provision of Barking and Dagenham Healthwatch Service.

Local authorities are required under the Health and Social Care Act 2012, to commission a local Healthwatch service.

Healthwatch acts as a consumer champion for users of health and social care services. The purpose is to make sure that people know where to go to raise concerns and obtain information about health and social care services, that people's views and experiences are heard, improving scrutiny of health and social care services and helping local people to influence commissioning decisions.

Healthwatch is a key part of the local health and social care landscape, it has a statutory place on the health and wellbeing board where it can share evidence and feedback on what people think about their health and social care services to system leaders to ensure that services meet the needs of and are shaped by local communities. It can also enter and view services such as care homes and hospitals, observe what is happening and report back to commissioners.

Healthwatch is a body which will give local communities a bigger say in how health and social care services are planned, commissioned, delivered and monitored. Healthwatch will ensure services meet the health and wellbeing needs of local people and groups, and address health inequalities. It will strengthen the voice of local people and groups, helping them to challenge poor quality services.

The contract is for 3 years with an option to extend for up to 2 years

Further information and tender documents are available on our e-tendering portal https://lbbd.bravosolution.co.uk/web/login.shtml

Any questions regarding the tender should be addressed through the portal in the messaging section.

Closing date 14th January 2022 at 5pm

The awarded Contract is to commence 1st April 2022

Additional information: Additional Information The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.Suppliers Instructions How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required once) - Browse to the eSourcing Portal: https://lbbd.bravosolution.co.uk and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure)

2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3.

Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk