Driver Quality Monitoring
Transport for London · London
Key facts
- Estimated value
- £1,300,000
- Closing date
- 27 Aug 2021
- Contract starts
- 25 Mar 2022
- Contract ends
- 21 Mar 2025
- Procedure
- Negotiated procedure
- Buyer type
- Utilities & transport
Description
TfL is currently looking for one Service Provider to supply Driver Quality Monitoring (DQM) Services across the London bus network.
DQM is conducted through the covert assessment of bus drivers while in service. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. A report is produced for each assessment which consists of a score between 1 and 4 for each category and a small commentary. Assessments will be conducted using a web based or mobile application on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables.
TfL funds Driver Quality Monitoring (DQM) to ensure and promote safe bus driving through an independent, objective assessment of driving standards. The Crime and Disorder Act 2008 places a duty on all authorities to do all they reasonably can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour therefore helping to satisfy TfL's duty under the Crime and Disorder Act.
The initial Contract term will be three (3) years with an option, exercisable at TfL's sole discretion, to extend the duration of the Contract for a further period or periods up to a total of two (2) years.
If you have any questions please contact us via the ProContract portal. https://procontract.due-north.com/Procurer/Advert/View?advertId=14d93d82-a9ef-eb11-810d-005056b64545&fromAdvertEvent=True
Categories (CPV)
- 34100000 Motor vehicles
- 34900000 Miscellaneous transport equipment and spare parts
- 72224000 Project management consultancy services
- 72225000 System quality assurance assessment and review services
- 72226000 System software acceptance testing consultancy services
- 80500000 Training services
- 98100000 Membership organisation services
- 98200000 Equal opportunities consultancy services
- 98900000 Services provided by extra-territorial organisations and bodies
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