IT Software to Support the Management of Unplanned Disruption on Scotland’s Rail Network
ScotRail Trains Limited · Scotland
Key facts
- Awarded
- 22 Dec 2025
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| Nexus Alpha Ltd | — |
Description
ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
Categories (CPV)
- 48100000 Industry specific software package
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