PQ0243 - Emergency Duty Team Out of Hours Call Answering Service
Birmingham City Council · West Midlands
Key facts
- Closing date
- 19 Feb 2021
- Contract starts
- 01 Apr 2021
- Contract ends
- 31 Mar 2024
- Procedure
- Other -
- Buyer type
- Local government
Description
The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team.
Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service.
The call handling service will operate during the following times:
Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays
The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately
This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024.
The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation.
If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: [email protected] or call CPS Helpdesk on 0121 464 8000.
Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.
Delivery Notes
Birmingham
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 85321000 Administrative social services
- 64210000 Telephone and data transmission services
- 64214200 Telephone switchboard services
- 85310000 Social work services
- 79500000 Office-support services
- 79511000 Telephone operator services
- 64211000 Public-telephone services
- 72253000 Helpdesk and support services
- 71356300 Technical support services
- 64214000 Dedicated-business telephone network services
- 64211100 Local telephone services
- 64213000 Shared-business telephone network services
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