Revenues Service - Options Appraisal
London Borough of Lambeth · London
Key facts
- Estimated value
- £20,000
- Closing date
- 03 Jan 2022
- Contract starts
- 24 Jan 2022
- Contract ends
- 21 Mar 2022
- Procedure
- Open procedure (below threshold)
- Buyer type
- Local government
Description
Our Vision: We make access to all council services simple for all, ensure that we offer a quality customer-focused service end-to-end, and enable maximum self-service for those that can:
Strategic Objective 1: To deliver an improved and consistent customer experience. Strategic Objective 2: Design our services in such a way that makes them easy to access, whilst delivering the right outcomes in the most efficient way possible. Strategic Objective 3: To invest in technology to enable us to deliver services in a way that meets your expectations. Strategic Objective 4: Create the environment, facilities and advocacy to support those that
Scope of Services: Lambeth has a contract with third party to provide Revenue's collection and customer services concerning council tax and non-domestic rates, corporate services, and housing. This contract was extended in 2017 and runs through to November 2026.
We are currently looking to appoint a suitably experienced consultant to assist the Council with a high-level options analysis of service delivery options for the Council's Revenues collection service (Council Tax and Business Rates).
The provider should produce a High-level Options analysis which should consist of the following components: ⢠Market Review ⢠Analysis of options ⢠Financial Analysis ⢠Overall Strategy and possible implementation outlines ⢠Recommendations
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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