COVID-19 Vaccination Helpline - Call Handling
NHS England · London
Key facts
- Contract value
- £53,867,602
- Awarded
- 04 Jan 2021
- Contract starts
- 06 Jan 2021
- Contract ends
- 07 Jul 2021
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| TELEPERFORMANCE LIMITED | £53,867,602 |
Description
The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of: · call centre agents; · contact centre software licences; · CRM software licences; · IT support; and · related management services to manage and report on the provision of services.
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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